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1.866.850.9400

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Shipping & Charges

La Mer Online accepts orders that are billed and shipped to locations in the United States (includes APO/FPO/DPO, P.O. Boxes, and U.S. Territories).We regret that we are unable to ship to international addresses and apologize for any inconvenience. La Mer Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your order. Please select the option that best suits your delivery needs during "Checkout."

  • Standard Service - Most orders with Standard Service are delivered within 5 -7 business days from the order's ship date. Most orders destined for P.O. Boxes are delivered within 6-14 business days from the order's ship date.
  • 2nd Day Service - Most orders shipped via 2nd Day Service are delivered within 2 business days from the order's ship date. 2nd Day orders may require a signature upon delivery.
  • Overnight Service - Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date. Overnight orders may require a signature upon delivery.

Shipments to APO/FPO/DPO and PO Box addresses - Most items may be shipped to a P.O. Box or Military APO/FPO/DPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO/DPO addresses must be shipped via the United States Postal Service and cannot be shipped via 2nd Day or Overnight Priority service.

Shipments to Alaska, Hawaii or U.S. Territories – La Mer Online accepts orders being shipped to Alaska, Hawaii and the U.S.Territories. Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions apply. For more information please contact us via email or call us at 1-866-850-9400.

Priority Shipping methods (Overnight or 2nd Day service) - are not available for certain locations in Alaska and Hawaii and the U.S. Territories. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-850-9400.

Standard Shipping Charges*

Order

Total

Standard

Shipping

2nd Day

Shipping

Overnight

Shipping

$0.00 -

$25.00

Complimentary

$5.00

$10.00

$25.01 -

$40.00

Complimentary

$5.00

$10.00

$40.01 -

$60.00

Complimentary

$5.00

$10.00

$60.01 -

$80.00

Complimentary

$5.00

$10.00

$80.01 -

$100.00

Complimentary

$5.00

$10.00

Over

$100.00

Complimentary

$5.00

$10.00

*The order value used to calculate Shipping and Handling Charges does not include the value of the purchase of La Mer eGift Certificates

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Shipping Rules and Restrictions

  • Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays in the United States.
  • Most orders with Overnight or Second Day Service will be shipped the same business day if placed by 3:00 PM ET.
  • Orders with Overnight or Second Day Service may require a signature upon delivery.
  • Overnight or Second Day Service is not available for shipments to APO/FPO/DPO, P.O. Boxes, U.S. Territories and certain locations in Alaska and Hawaii. Please call us at 1-866-850-9400 if you have any questions regarding the shipment of your package.
  • Some items sold by Cremedelamer.com require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Cremedelamer.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order. If you have any questions concerning the shipment of your order, please contact us via email or call us at 1-866-850-9400.

We are currently unable to accept orders to be shipped to destinations outside the U.S.

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Payment Methods

La Mer Online accepts the following credit cards: American Express, Visa, MasterCard, Discover and eGift Certificates.

We also accept PayPal as a payment option on cremedelamer.com.

We're sorry, we do not accept the following methods of payment:

  • CODs, personal checks, money orders, credit cards with billing address outside the United States, gift certificates or layaway.

Please Note: For your security your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

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Billing

You will not be charged for your purchase until your order is shipped. For assistance with billing questions, please contact La Mer Online Customer Service at 1-866-850-9400 or via email.

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Sales Tax

We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, LA, KS, KY, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. If you have other questions regarding sales tax, please feel free to Email Us.

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Maximum Purchase Policy

We regret that we must limit orders to no more than six (6) units of any item per customer. If you have any questions please contact us at 1-866-850-9400 or via email and we will be happy to assist.

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International Shoppers

We're sorry, we are currently unable to accept orders that are shipped to destinations outside of the United States. We apologize for any inconvenience.

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Security Online

At La Mer Online, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line. If you have any questions about security at the Site, you can email us by clicking here.

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